ADORNMENT INFO
All my pieces are handcrafted be me and contains natural elements from the land, sea, metamorphosed deep below the surface of the Earth or from a noble once living being. With animistic intent, each and every element is honored and deeply thanked for its original source -- whether a natural stone created from geological processes within the Earth over vast periods of time, or born from a living creature by way of a conscious, self nurturing process.
All orders come with asta sughanda (rope incense), a found object (shell or stone) as a gift, a cotton muslin bag and cleaning cloth.
I value and use high quality materials to extend the life of each piece.
Hardware materials are made of 304 stainless steel, 18k-24k gold stainless steel, 18-24k gold filled, vermeil, or 925 sterling silver materials.
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To clean all components (especially sterling silver), use a soft, lint-free cloth to gently polish away darkening and restore shine. Silver cleaning solution is easy to find online or in-stores. For natural stones, simply wipe with a slightly damp cloth and dry immediately—never soak them or use ultrasonic cleaners. Pearls are especially delicate; their luster can be damaged by acids (even from skin oils), so wipe them gently with a soft cloth after each wear. Store each piece separately in a soft pouch or lined box to prevent scratching. Keep them away from direct sunlight and humidity, which can damage both stones and metals over time.
PREORDERS: Please allow 3-8 weeks for production and shipping.
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All orders will be sent via USPS. If needing to expedite, send me a message! ​​
I am always open to bartering, service trades, or customizing to accomodate a budget. ​​​​​​​
LIFETIME WARRANTY
COVERAGE ::
All Tula Designs products, whether purchased directly or received as gifts, are covered by our lifetime warranty, which includes:
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Hardware replacements and repairs at no charge
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Size adjustments at no charge
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Repair or replacement of broken components (see limitations)
IMPORTANT LIMITATIONS ::
Natural Materials: TULA beads are natural, unique, and sourced from limited supplies. As such, exact bead replacements cannot be guaranteed. In the event of bead damage, we will provide the closest available alternative. If a significant amount of beads were lost, replacements are on a case-by-case basis.
Shipping Costs: Customers are responsible for applicable shipping fees associated with warranty service - shipping to me and shipping back ($6) will apply.
Refund Policy: Refunds are not available after 90 days from the date of purchase. Refund requests within this timeframe will be evaluated on a case-by-case basis and are subject to approval.
HOW TO SUBMIT A WARRANTY CLAIM
To process a repair or replacement under warranty, please contact me via email at kels@tuladesigns.co and include:
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A clear photograph of your piece
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Description of the issue
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Original order information (if available)
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Pieces can be mailed to:
KELSEY LACANILAO
TULA DESIGNS
PO BOX 124
LA PUENTE, CA 91747
SUSTAINABILITY & LOW WASTE VALUES
Tula Designs is passionate about sustainability practices and lowering our carbon footprint and waste as a small business. All our packaging and products are either biodegradable, recyclable or reusable. From soy-based inks in our printing to compostable adhesives and paper packaging, I hope to embody my values with circular materials. With all the material things we own, one of the best eco-friendly things we can do is use what we have until its end of life. With the pieces - they are made to last, so please do your best to care for them. If they happen to break, consider donating wire to a metal scrap yard and donating the stones back to me so I can repurpose them. ​​I'm always willing to hear feedback and conversation how we can improve our contribution and possibility for waste.